Terms & conditions

§1 Scope, customer information

The following General Terms and Conditions govern the contractual relationship between PRIME BICYCLES (collectively referred to as PRIME BICYCLES, "we", "us" or "our" ) and consumers who purchase goods from our shop. The language of the Contract is English.

§2 Conclusion of the Contract

The presentation of goods in the online shop does not constitute a binding offer, but merely represents an invitation to order. As part of the order process you must enter your information and preferences with regards to the payment method, modes of delivery etc. By clicking the “Place Order” button you are placing a legally binding order in relation to the products in the shopping cart. The arrival of the order is immediately confirmed after it has been placed, however, this confirmation does not yet constitute our acceptance of your order. The sales contract is concluded when we accept your order by sending an order confirmation via email or by delivering the goods. We reserve the right to cancel the contract and return your payment if for example we do not have in stock the items you have purchased.

§3 Customer Information, Saving your order information

Your order along with the details of the Contract completed (e.g. type of product, price etc.) shall be saved by us. You can consult the Terms & Conditions via our website at any time after completion of the Contract.

§4 Customer Information Correction

You can amend your details before submitting the order at any time using the “edit” button. We shall inform you of further correction possibilities throughout the order process. You can also terminate the order process at any time by closing the browser window entirely.

§5 Reservation of property rights

The purchase items remain our property until full payment has been made.

§6 Warranty

Prime frames are covered with lifetime warranty to the original owner.

PRIME BICYCLES warranty covers carbon full suspension frames, for a lifetime since date of purchase.

Paintwork and finish of Prime Bicycles frames are covered for period of 2 years warranty.

Our Warranty apply for all kinds of defects in workmanship and materials, although it doesn’t cover:

  • - Normal wear and tear.
  • - Destroy of painting.
  • - Incorrect user assembly (using components not recommended, authorised by PRIME BICYCLES).
  • - Incorrect maintenance and user neglect (including improper adjusted, worn out, defective bearings).
  • - Damage caused by accident, abuse or misuse.

This warranty is going to be void entirety by any modification made on the frame, or it’s components.

Our warranty apply only for the original owner of the frame/bike, who is customer, the same purchaser that bought PRIME BICYCLES product accepting our terms and conditions.

Third party components (other than PRIME BICYCLES products) including wheels, brakes, handlebars, cranks, derailleurs. bearings, etc. are not warrantied by us, however if you have any problems with such components, please explore warranty policy from certain component manufacturer. If you have any concern regarding to this case, get in contact with us and we will try to assist with whole process.

Our warranty should not apply when the damage or any sings of wear and tear are caused by inappropriate usage like:

  • - neglect of the product including inappropriate maintenance and care
  • - modifications on the frame and close related parts of the frame (fork, shock, headset)
  • - collisions
  • - crashing
  • - carrying heavy loads on bike

Such uses may damage the bicycle, can cause serious injury to the rider, and in all cases will void this warranty.

§7 Limitations of implied warranty

In no event shall PRIME BICYCLES be liable for any loss inconvenience or damage, whether direct, incidental, consequential or otherwise resulting from breach of any express or implied warranty or condition of merchantability, fitness for a particular purpose, or otherwise with respect to products we offer except as set forth herein. Under no circumstance shall PRIME BICYCLES or its third party suppliers be liable for any direct, indirect, incidental, special, consequential or any other kind of damages.

§8 Limitation of liability

We exclude liability for slightly negligent breaches of duty, provided that these do not concern essential contractual obligations, damages resulting from violation of life, of the body or damage to health, guarantees or claims. The same shall apply for breaches of duty committed by our agents and legal representatives. Essential contractual obligations include the obligation to transfer the item to you and provide you with ownership of it. Moreover, we shall be responsible for ensuring the item is supplied free of all defects of quality and title.

Compiled and routinely updated by PRIME BICYCLES SP Z O.O.


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